Agency service · Long-term support
Long-term support for your Shopware 6 store.
A partner, not a ticket queue: roadmaps, iterations and a direct line to the developers who know your store.
100+
Stores supported
10+
Years of Shopware experience
<24h
Typical response time
Benefits
Why an ongoing support contract?
A partner, not a ticket system
You talk to developers who actually know your store — not rotating support staff.
Proactive monitoring
We often catch problems before they affect your customers.
Fast response times
Defined response times instead of open-ended waits in a ticket system.
Ongoing updates
Shopware and plugin updates are tested and rolled out in a controlled way.
Reliability
A dedicated team that builds context on your store over years.
Process
How a support partnership starts.
Onboarding & assessment
We get to know your store, your processes and your past pain points.
Support agreement
Jointly defining response times, scope and communication channels.
Ongoing operations
Monitoring, updates, minor adjustments and incident resolution within the agreed scope.
Regular reviews
Roadmap conversations to plan development strategically instead of reactively.
Scaling when needed
For bigger initiatives, we seamlessly draw on our project development capacity.
Onboarding & assessment
We get to know your store, your processes and your past pain points.
Support agreement
Jointly defining response times, scope and communication channels.
Ongoing operations
Monitoring, updates, minor adjustments and incident resolution within the agreed scope.
Regular reviews
Roadmap conversations to plan development strategically instead of reactively.
Scaling when needed
For bigger initiatives, we seamlessly draw on our project development capacity.
Use cases
When long-term support pays off.
No in-house development team
Not every merchant can or wants to build an in-house Shopware development team. We take on that role externally, with the same sense of ownership.
For your team
For your whole team
For leadership
Predictable costs
A clearly defined support scope instead of unpredictable hourly bills.
Continuity
No loss of knowledge from rotating points of contact.
Strategic advice
Roadmap conversations connect technical and business goals.
For day-to-day operations
Fast help when it matters
Defined response times instead of a ticket queue.
Safe updates
Shopware updates are tested before they go live.
Direct line
Communication straight with the developers who know the code.
FAQ
Frequently asked questions
What's included in a support contract?
Response times, ongoing updates, monitoring and an agreed allowance for minor adjustments — tailored to your store.
What happens for bigger new developments?
We plan those as separate projects, often at preferred rates for existing support customers.
How fast do you respond to critical incidents?
Critical cases have shorter, contractually defined response times.
Can I adjust the support scope later?
Yes, the contract can adapt to growing or seasonal requirements.
Is a minimum contract term required?
We discuss that individually — we prefer long-term partnerships without locking you into rigid terms.
A development team that actually knows your store.
Let's talk about what a support contract could look like for your store.
Shopware 6 Support & Ongoing Development
A store is never really “finished.” Ongoing Shopware 6 support keeps your store secure, fast and current — with a team that builds real context on your platform over time, instead of starting over with every ticket.
What ongoing Shopware support includes
A support contract with Onfuchse is more than reactive bug fixing — it connects operations, security and strategic development.
- 1.Monitoring of your store, often before customers ever notice an issue.
- 2.Tested updates for the Shopware core and plugins, rolled out in a controlled way.
- 3.Defined response times instead of unclear ticket queues.
- 4.Regular roadmap conversations to strategically develop your store.
Why a dedicated team instead of rotating freelancers?
Every change in point of contact costs onboarding time and context. A dedicated Shopware support team knows your architecture, your decisions and your history — making every request faster and every recommendation more precise.
Flexibly scalable
As your needs grow, the contract grows with them: from ongoing maintenance to extensive project work, with no need to search for a new agency.